Refunds & Returns

Last updated 25 August 2026. This policy sets out your rights as a consumer buying from us in Ireland.

Your 14 day right to cancel

Buying online in Ireland, you have 14 days from the day your order arrives to change your mind, for any reason and without giving one. To cancel, email us at %(email)s with your order number before that period ends. You then have a further 14 days to send the goods back.

Goods must come back unused and in their original packaging. We refund the price you paid plus the basic delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them, and nothing is deducted from that refund. You pay the cost of returning the goods unless we agree otherwise or the item is faulty.

Day 15, and what it costs

We publish a 15 day returns window, which is one day longer than the law requires. A return started on day 15 is a goodwill return rather than a statutory one, and on those we deduct a €33 packing and handling charge from the refund and you pay the return postage. Inside the first 14 days no such charge applies.

Either way the item has to be unused, in its original packaging, and you need the receipt, order confirmation or other proof of purchase from this website. We cannot accept returns of things bought from another retailer.

Everything here is a stock item

Some retailers have to exclude made-to-order goods from the cancellation right. We do not, because nothing we sell is cut, made or configured to your specification.

That means the full 14-day right to change your mind applies to every product on this site, without exception, on top of your rights if something arrives faulty.

It is still worth asking before you order if you are unsure whether something fits, because a return you avoid is easier than a return you have to make. Email us at theteam@homefitness.irish with the space you are working with and we will tell you straight.

Faulty, damaged or incorrect items

This part applies to everything we sell. Nothing above affects it, and no fee or deadline on this page applies to it.

If your order arrives faulty, damaged, or not as described, contact us and we will put it right at no cost to you. Goods sold in Ireland must be of the quality you would reasonably expect, fit for their purpose and as described. If they are not, you can ask for a repair, a replacement, a price reduction or a refund, and we pay the cost of returning the item.

Tell us as soon as you notice. If a fault shows up in the first six months we treat it as having been there from the start unless something obviously says otherwise.

Damaged in transit

If a parcel arrives damaged, please email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

How to return something

Email theteam@homefitness.irish with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back so we can make sure it reaches the right place and is credited to your order.

We aim to process refunds within 24 to 48 hours of receiving the returned goods, and payment providers typically take a few further working days to show the money back on your statement.

Cancelling before dispatch

Any order can be cancelled before it is dispatched, and inside the 14 day cancellation period that costs you nothing. Most orders ship within 24 hours, so email us as soon as you can and we will tell you where yours has got to.

If something goes wrong

If you are unhappy with how we have handled a return, see our complaints handling policy. Your statutory rights are not affected by anything on this page.